Board-appointed strategy refresh and operating model restructuring
The work
Co-led the redefinition of the U.S. strategy: diligence across underwriting, claims and distribution, value-stream mapping and benchmarking, then restructuring of the business units and shared services against NAIC-aligned controls.
What changed
Written premiums +12% YoY, combined ratio down 4.5 points, operating expenses down ~15%, plus a $40M EBITDA roadmap identified